https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20475 Bug ID: 20475 Summary: Patrons receiving both email and print overdue notices Change sponsored?: --- Product: Koha Version: 17.05 Hardware: All OS: All Status: NEW Severity: enhancement Priority: P5 - low Component: Notices Assignee: koha-bugs@lists.koha-community.org Reporter: andrew@bywatersolutions.com QA Contact: testopia@bugs.koha-community.org When attempting to send overdue notices through both email and SMS, a print notice will be generated if *either* email or SMS fails. Ideally, a print notice would only be sent if *both* email and SMS fail. Currently, enabling both email and SMS overdue notices results in patrons receiving a print notice in addition to either email or SMS. To test: 1: Set overdue notices for a given patron category to send in both email and SMS 2: Create a patron in that category with a valid email address but no SMS number 3: Check an item out to the patron and set the due date to a past date that will generate an overdue notice 4: Run notices 5: Confirm that both email and print notices have generated While this bug concerns a specific instance of duplicate notices, overdue notice generation and failover also presents a larger opportunity for increased customizability and clarity. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.