[Bug 23541] New: Duplicate Hold Notifications
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=23541 Bug ID: 23541 Summary: Duplicate Hold Notifications Change sponsored?: --- Product: Koha Version: 18.11 Hardware: All OS: All Status: NEW Severity: enhancement Priority: P5 - low Component: Notices Assignee: koha-bugs@lists.koha-community.org Reporter: kelly@bywatersolutions.com QA Contact: testopia@bugs.koha-community.org In 18.11, it was reported that library patrons from several libraries were receiving duplicate hold notifications. This is not performing consistently, and hard to reproduce. Both Firefox and Chrome browsers have performed the same way. It would appear that the hold request has been sent twice and unfortunately, it can't be determined what is causing this. The patrons that have received duplicate hold notifications don't consistently get the duplicate hold notification, it is quite random. This duplicate hold notifications are occurring in Email form and a variety of email providers are doing this. These duplicate hold notifications are happening on holds on the shelf and checked in holds, this is happening sporadically during the day. The libraries that have reported this are not using SIP devices and only one is using a RFID scanner. -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=23541 Benjamin Daeuber <bdaeuber@cityoffargo.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |bdaeuber@cityoffargo.com --- Comment #1 from Benjamin Daeuber <bdaeuber@cityoffargo.com> --- This is creating two entries in the notification table, so this isn't an issue on the email server end, it's definitely in Koha. -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=23541 Cheryl <clackman@fargolibrary.org> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |clackman@fargolibrary.org -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=23541 Cheryl <clackman@fargolibrary.org> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |nhofer@fargolibrary.org -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=23541 AspenCat Team <aspencatteam@clicweb.org> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |aspencatteam@clicweb.org --- Comment #2 from AspenCat Team <aspencatteam@clicweb.org> --- One of our libraries reported this happening again. We've seen this a number of times now. -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=23541 Lucy Vaux-Harvey <lucy.vaux-harvey@ptfs-europe.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |lucy.vaux-harvey@ptfs-europ | |e.com --- Comment #3 from Lucy Vaux-Harvey <lucy.vaux-harvey@ptfs-europe.com> --- We are seeing this exactly as Kelly describes with a library at 18.11.04. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=23541 Martin Renvoize <martin.renvoize@ptfs-europe.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |martin.renvoize@ptfs-europe | |.com See Also| |https://bugs.koha-community | |.org/bugzilla3/show_bug.cgi | |?id=24106, | |https://bugs.koha-community | |.org/bugzilla3/show_bug.cgi | |?id=24085 -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=23541 Katrin Fischer <katrin.fischer@bsz-bw.de> changed: What |Removed |Added ---------------------------------------------------------------------------- Severity|enhancement |normal CC| |katrin.fischer@bsz-bw.de -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=23541 Michal Denar <black23@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |black23@gmail.com -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=23541 Nick Clemens <nick@bywatersolutions.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |nick@bywatersolutions.com --- Comment #4 from Nick Clemens <nick@bywatersolutions.com> --- Still valid? -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=23541 --- Comment #5 from Lucy Vaux-Harvey <lucy.vaux-harvey@ptfs-europe.com> --- Thanks for the reminder Nick - I haven't received any further reports of this issue. -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=23541 Shi Yao Wang <shi-yao.wang@inLibro.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |shi-yao.wang@inLibro.com -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=23541 Nick Clemens <nick@bywatersolutions.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Resolution|--- |WORKSFORME Status|NEW |RESOLVED -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
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