[Bug 19685] New: Canceling a hold from the Hold Found popup does not alert librarian about next hold
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19685 Bug ID: 19685 Summary: Canceling a hold from the Hold Found popup does not alert librarian about next hold Change sponsored?: --- Product: Koha Version: 17.05 Hardware: All OS: All Status: NEW Severity: enhancement Priority: P5 - low Component: Hold requests Assignee: koha-bugs@lists.koha-community.org Reporter: r.delahunty@arts.ac.uk QA Contact: testopia@bugs.koha-community.org CC: gmcharlt@gmail.com While the problem where canceling a hold from the “Holds awaiting pick-up” report did not alert the librarian to additional users in the hold queue has been resolved (https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17010), there remains a similar problem where the hold is cancelled from the Hold Found pop-up. The local workflow is that the user decides s/he does not want the item after all, takes it to the issue desk, and the item is scanned in. The item is found as Awaiting Collection. A simple click on Cancel Hold results in the librarian seeing a simple “item returned” dialogue box. The subsequent hold is not fulfilled, and the item is re-shelved or sent back to its home library for shelving there. We have advised staff to cancel holds from the “Holds awaiting pick-up” report until a resolution is found. Ray Delahunty University of the Arts London -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19685 Ray Delahunty <r.delahunty@arts.ac.uk> changed: What |Removed |Added ---------------------------------------------------------------------------- See Also| |https://bugs.koha-community | |.org/bugzilla3/show_bug.cgi | |?id=17010 -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19685 Katrin Fischer <katrin.fischer@bsz-bw.de> changed: What |Removed |Added ---------------------------------------------------------------------------- Version|17.05 |master CC| |katrin.fischer@bsz-bw.de --- Comment #1 from Katrin Fischer <katrin.fischer@bsz-bw.de> --- I just tried this on master: - Place 2 holds on a record - Return one item so it's waiting for the first patron - Return the item again, cancel hold = the hold is cancelled correctly There is no clue about the next waiting hold. I think a workaround could be to check them in twice, but a message would be nicer. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19685 Chris Slone <cslone@camdencountylibrary.org> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |cslone@camdencountylibrary. | |org -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19685 Marjorie Barry-Vila <marjorie.barry-vila@collecto.ca> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |marjorie.barry-vila@collect | |o.ca -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19685 Owen Leonard <oleonard@myacpl.org> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |cbrannon@cdalibrary.org --- Comment #2 from Owen Leonard <oleonard@myacpl.org> --- *** Bug 24557 has been marked as a duplicate of this bug. *** -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19685 --- Comment #3 from Christopher Brannon <cbrannon@cdalibrary.org> --- Hmmm...I thought maybe this had been addressed, maybe in another bug somewhere. Currently, in 20.05.13, if I check in an item that is a waiting hold, I can cancel the hold, and then it immediately triggers the next hold (asks for confirmation). Is this not a new feature? -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
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