https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19685 Bug ID: 19685 Summary: Canceling a hold from the Hold Found popup does not alert librarian about next hold Change sponsored?: --- Product: Koha Version: 17.05 Hardware: All OS: All Status: NEW Severity: enhancement Priority: P5 - low Component: Hold requests Assignee: koha-bugs@lists.koha-community.org Reporter: r.delahunty@arts.ac.uk QA Contact: testopia@bugs.koha-community.org CC: gmcharlt@gmail.com While the problem where canceling a hold from the “Holds awaiting pick-up” report did not alert the librarian to additional users in the hold queue has been resolved (https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17010), there remains a similar problem where the hold is cancelled from the Hold Found pop-up. The local workflow is that the user decides s/he does not want the item after all, takes it to the issue desk, and the item is scanned in. The item is found as Awaiting Collection. A simple click on Cancel Hold results in the librarian seeing a simple “item returned” dialogue box. The subsequent hold is not fulfilled, and the item is re-shelved or sent back to its home library for shelving there. We have advised staff to cancel holds from the “Holds awaiting pick-up” report until a resolution is found. Ray Delahunty University of the Arts London -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.