[Koha-bugs] [Bug 20844] Reset a hold when it is missing after allocation

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20844

--- Comment #2 from Hugh Rundle <hughr at brimbank.vic.gov.au> ---
(In reply to Katrin Fischer from comment #1)
> Hi Hugh, 
> so this woudl be to 'reset' a hold that has been waiting already? Does this
> happen often? It sounds like someone would be stealing from the waiting
> holds shelf.

Hi Katrin

Yes, this is specifically for holds that are waiting already. It could be
missing because someone has stolen it (rare, but certainly happens sometimes in
libraries that have open shelves for waiting holds), or it may simply have been
mislaid by staff between returning it and putting it on a waiting holds shelf
(possible in a busy library). It's certainly more common that may initially
seem likely.

The other thing I've just realised would need to be either part of this
enhancement, or paired with it perhaps as a different bug, is holds that go
missing when they're in transit. i.e. the hold 'allocates' to a specific item
when returned, but the pickup is at a different library. The notification won't
be sent until it is returned at the pickup point, but it might go missing
whilst in transit: in that case (which is more common) much the same process is
needed, in that there needs to be a simple way to reverse the allocation since
that item has gone missing, but there's probably no need to send a notification
saying it got lost since there never would have been one saying it was ready to
collect.

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