[Koha-bugs] [Bug 8838] Digest option for HOLD notice

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=8838

--- Comment #5 from koha-US bug tracker <bugzilla at koha-us.org> ---
I agree that the hold available notice should be digestable if possible.  The
situation we have in our consortium is that patrons place requests on many
titles held by other libraries.  Those libraries ship materials to the
requesting library via our courier system.  When a box of materials arrives at
the requesting library and there are 10 items in it that are all on hold for
the same patron, those 10 items will all get checked in at the same time.  We
have our system set to send hold available notices every 15 minutes, so what
usually happens is that 15 minutes after a courier delivery, a patron who has
requested 10 items from other libraries will get 10 SMS messages or 10 e-mails
all at the exact same time.

I've seen this happen with as many as 30 messages sent simultaneously.  Patrons
don't like getting 30 text messages all at once and if the messages are sent
via e-mail in that high a quantity, they usually end up in the patron's spam
folder.

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