[Koha-bugs] [Bug 8838] Digest option for HOLD notice

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=8838

--- Comment #6 from Christopher Brannon <cbrannon at cdalibrary.org> ---
(In reply to koha-US bug tracker from comment #5)
> I agree that the hold available notice should be digestable if possible. 
> The situation we have in our consortium is that patrons place requests on
> many titles held by other libraries.  Those libraries ship materials to the
> requesting library via our courier system.  When a box of materials arrives
> at the requesting library and there are 10 items in it that are all on hold
> for the same patron, those 10 items will all get checked in at the same
> time.  We have our system set to send hold available notices every 15
> minutes, so what usually happens is that 15 minutes after a courier
> delivery, a patron who has requested 10 items from other libraries will get
> 10 SMS messages or 10 e-mails all at the exact same time.
> 
> I've seen this happen with as many as 30 messages sent simultaneously. 
> Patrons don't like getting 30 text messages all at once and if the messages
> are sent via e-mail in that high a quantity, they usually end up in the
> patron's spam folder.

Yes!  And now this has an affect on text messaging and voice calls as well.

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