[Koha-bugs] [Bug 26130] opacbookbag 'Cart' confuses patrons - add optional name alternatives?

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=26130

--- Comment #1 from Owen Leonard <oleonard at myacpl.org> ---
(In reply to Elaine Bradtke from comment #0)
> If you put something into a cart and finish the
> ordering process, you expect to receive it.

When I add something to my cart on a shopping web site I don't end the process
there. I know that if I want to receive my selections I have to check out. The
same is true for the cart in the OPAC, but I'm assuming the problem is that the
patron doesn't know what the end result is. I say this because if this
understanding is true, the problem is not the term "cart" but the the
experience of the user after something has been put in the cart.

At my library we offer the cart feature in the hopes that it will be used like
a shopping cart, where the end result of the process is that the selected
titles can be put on hold. To me this is the analogue to online shopping's
"check out" process.

> While 'Cart' may work in some libraries, it doesn't work everywhere. It's
> also ambiguous with cart used elsewhere in Koha.

Where in the public interface do we use the term "cart" to refer to something
else?

> whatever happened to 'Book Bag'?

We stopped using "Book Bag" because nobody knew what it meant!

For what it's worth, I think the solution to the cart feature being confusing
may be, for some libraries, to disable the feature. I say this not because I'm
trying to shut down conversation about it but because I think it's important to
consider that the feature may not be useful to every library regardless of what
it's called.

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