[Koha-bugs] [Bug 25534] Add ability to send an email specifying a reason and store the reason when canceling a hold

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25534

--- Comment #84 from Katrin Fischer <katrin.fischer at bsz-bw.de> ---
(In reply to Kyle M Hall from comment #81)
> (In reply to Jonathan Druart from comment #79)
> > Also wondering, is that ok to send the HOLD_CANCELLATION email to the patron
> > without their agreement? I mean, there is no way for them to stop it if they
> > wish.
> 
> We send other emails without an agreement. I think like this is one of a
> very few that shouldn't be opt out, just as you wouldn't be able to opt out
> of emails from a store that was sending you a cancellation notice for your
> order.

I think it would be a nice enhancement actually - sending emails without
agreement can be quite problematic in some contexts. This is an optional
feature now, but it's one of the reasons I filed bug 26282. We could also think
of making it depending on the holds pickup notice being checked, but a separate
option might be better long term.

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