[Koha-bugs] [Bug 22456] Allow patrons to cancel their waiting holds

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=22456

--- Comment #75 from Tomás Cohen Arazi <tomascohen at gmail.com> ---
(In reply to Lari Taskula from comment #74)
> (In reply to Christopher Brannon from comment #73)
> > Is that even possible if holds are automatically triggered for the next hold
> > after cancellation? (maybe I'm not completely understanding the process).
> 
> While the hold is in pending cancellation request status (not yet
> processed), it should be possible. The cancellation request entry would
> simply be deleted from the newly introduced "hold_cancellation_requests"
> table and the hold would continue to exist normally.
> 
> > An undo seems like it is out of the scope of this project anyway.
> 
> Perhaps. But I don't like a disabled button in OPAC saying "Cancellation
> requested" and the fact that if a patron wanted to revert the action there
> is nothing they can do other than giving the library a phone call and cause
> a lot of annoying manual work for the librarians, or an angry patron if
> nothing could be done.

There's no cancellation acceptance workflow (there was, originally, and I
stripped it out). The main intention here is to let the staff know that hold
has been cancelled even if waiting. I guess we could just remove it from the
OPAC view. As it is really cancelled. Just having this intermediate status to
be able to alert staff in different places.

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