From my perspective, if we're allowing patrons to place holds and cancel them before they're captured, we should offer the ability to cancel them up until
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=22456 Bug ID: 22456 Summary: Customers Cancelling their Pending Holds Change sponsored?: --- Product: Koha Version: 18.05 Hardware: All OS: All Status: NEW Severity: enhancement Priority: P5 - low Component: OPAC Assignee: oleonard@myacpl.org Reporter: christofer.zorn@ajaxlibrary.ca QA Contact: testopia@bugs.koha-community.org Target Milestone: --- Good morning! I'm not sure if I should have piggybacked this off of the previous ticket, but I'd like to open the discussion on bug 18856 again. We'd like the ability to have patrons cancel their holds once they have been pulled by staff and are awaiting pick up. Our previous catalogue (Bibliocommons) allowed the cancellation of holds once it as captured. This feature was well like and used by our patrons who had determined they didn't need/want the item any longer. This gave the perception that they were freeing up the item for the next person. We have fielded a number of grumpy comments since our migration about the inability to perform this functionality. they're picked up. At the very least, this should be a system option to allow the Library to choose whether they'd like to enable this functionality. Even if the implemented functionality is a placebo for the user ... offer them the ability to cancel the hold and have it remove from their account. As long as optically it appears they've cancelled the hold, there is no harm. If desired, a report could be run to allow staff to pull those items from the shelf if needed. I'm more than happy to elaborate if needed on this, but I feel that this is a feature that is currently missing from Koha that would be a boon to customer service. Thanks Christofer -- You are receiving this mail because: You are watching all bug changes.