https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=33292 Bug ID: 33292 Summary: Claim Return doesn't refund lost item charge when MarkLostItemsAsReturned includes "When marking an item as a return claim" and "Refund lost item fee" is on Change sponsored?: --- Product: Koha Version: unspecified Hardware: All OS: All Status: NEW Severity: enhancement Priority: P5 - low Component: Circulation Assignee: koha-bugs@lists.koha-community.org Reporter: lisette.scheer@bywatersolutions.com QA Contact: testopia@bugs.koha-community.org CC: gmcharlt@gmail.com, kyle.m.hall@gmail.com When using Claim Return, if an item has already been charged as Long Overdue (lost) it does not get refunded when a claim is made, even if lost item fee refund on return policy is set to "Refund" and MarkLostItemsAsReturned includes "When marking an item as a return claim" Since the library is not actually checking the item in it doesn't refund automatically. The library could check the item in and not resolve the claim, but that's an extra step and may not work with all workflows. Having the option to refund the lost fee on claim would be helpful for many libraries. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.