[Bug 41915] New: Suggestion cancel email is not going to patron after order cancellation
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=41915 Bug ID: 41915 Summary: Suggestion cancel email is not going to patron after order cancellation Initiative type: --- Sponsorship --- status: Product: Koha Version: Main Hardware: All OS: All Status: NEW Severity: enhancement Priority: P5 - low Component: Acquisitions Assignee: koha-bugs@lists.koha-community.org Reporter: amitddng135@gmail.com QA Contact: testopia@bugs.koha-community.org The suggestion cancellation email is not being sent to the patron after the order is cancelled. For example, the library ordered the books from the vendor. After placing the order, the vendor informed us that the book is not available. The library then reopens the basket and cancels the order. In this case, the suggestion cancellation email is not being sent to the patron. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=41915 Amit Gupta <amitddng135@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |ASSIGNED Assignee|koha-bugs@lists.koha-commun |amitddng135@gmail.com |ity.org | -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=41915 --- Comment #1 from Katrin Fischer <katrin.fischer@bsz-bw.de> --- Hi Amit, what do you mean by "suggestion cancellation email"? In the default sample notices there is only "REJECTED". But I don't think that should be sent automatically if an order is cancelled. The library still might want to try another way of acquiring the item - another vendor or as a used item. The expected behavior right now woudl be that the suggestion goest back to ACCEPTED status, so you could order it again right away. -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=41915 Mirjam Vantieghem <mirjam.vantieghem@etf.edu> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |mirjam.vantieghem@etf.edu --- Comment #2 from Mirjam Vantieghem <mirjam.vantieghem@etf.edu> --- (In reply to Katrin Fischer from comment #1)
Hi Amit, what do you mean by "suggestion cancellation email"? In the default sample notices there is only "REJECTED". But I don't think that should be sent automatically if an order is cancelled. The library still might want to try another way of acquiring the item - another vendor or as a used item. The expected behavior right now woudl be that the suggestion goest back to ACCEPTED status, so you could order it again right away.
Hi Katrin, Thanks for explaining the logic behind moving the suggestion back to ACCEPTED status. I follow the logic, but the purchase suggestion ACCEPTED notice is also being send again when I cancel the order, and that might be confusing. For example, I cancelled an order because of a change in our collection policy and will now have to reject the suggestion. The patron who suggested it, has just received the ACCEPTED notice again and will almost simultaneously also get the REJECTED notice (depending on the timing of the notices cron job it might actually be send out at the same time, which is even more confusing as the patron won't be able to tell which is the more recent one). -- You are receiving this mail because: You are watching all bug changes.
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