https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=41282 Nick Clemens (kidclamp) <nick@bywatersolutions.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |Needs Signoff -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=41282 Andrew Fuerste-Henry <andrew@bywatersolutions.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|Needs Signoff |Failed QA CC| |andrew@bywatersolutions.com --- Comment #2 from Andrew Fuerste-Henry <andrew@bywatersolutions.com> --- I think this needs to tell the user when the waiting item is at a different library. A wrinkle: 1 - place a bib-level hold for pickup at Fairfield 2 - check item from that bib in at Fairfield and confirm hold 3 - change library to Centerville 4 - check a different item from that bib out to your patron at Centerville 5 - Message reads "This item filled a hold that had another item waiting on the shelf for this patron, please check the holds shelf and check in any other copies." -- it'd be more helpful if it said "had another item waiting on the shelf *at Fairfield*" Additionally, we may want to say "check in any other copies *waiting for this patron.*" That may be overly pedantic/picky, but staff don't want to check in *every* waiting copy of this title, only the one for this specific patron. -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=41282 Nick Clemens (kidclamp) <nick@bywatersolutions.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #189870|0 |1 is obsolete| | --- Comment #3 from Nick Clemens (kidclamp) <nick@bywatersolutions.com> --- Created attachment 189892 --> https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=189892&action=edit Bug 41282: Alert staff when patron's hold is filled at checkout When an item is checked out and the patron has a hold on the biblio we will fill thart hold with the item in hand Sometimes the hold this item fills has another copy that is already in transit or waiting on the shelf. We need to alert staff when this happens This patch adds a return of the hold from MoveReserve and adds an object message to the issue that is passed to the template If the hold was waiting or in transit we additionally pass a message in the hold that is returned To test: 1 - Place a biblio level hold for a patron 2 - Check an item from the biblio in and confirm the hold 3 - Check out a different item from the biblio to the patron 4 - Note the hold is filled, but there is no notice 5 - Apply the patch 6 - Repeat 1-3, note there is now a notice that a waiting hold was filled 7 - Place another hold for the patron for delivery at current branch 8 - Check the item in at a different branch and confirm transfer 9 - Switch back to first branch and check a different item from the biblio out to the patron 10 - Confirm the hold is filled and you are notified that a hold in transit was filled -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=41282 Steve, OSLRI, USA <sspohn@oslri.net> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |bywater@oslri.net, | |sspohn@oslri.net -- You are receiving this mail because: You are watching all bug changes.

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=41282 --- Comment #5 from Owen Leonard <oleonard@myacpl.org> --- Created attachment 189959 --> https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=189959&action=edit Screenshot of alternative message placement We already display a lot of alerts above the checkout form. I'm worried it is inconsistent to put this one below the barcode input. See the attached image for an alternative. Does that make it more confusing? -- You are receiving this mail because: You are watching all bug changes.

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=41282 mteal@greenvillelibrary.org changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |mteal@greenvillelibrary.org --- Comment #6 from mteal@greenvillelibrary.org --- Will this change affect when the patron is checking out the item through the Self-Check instead of at the desk? Will the checkout be allowed? -- You are receiving this mail because: You are watching all bug changes.

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=41282 --- Comment #7 from Andrew Fuerste-Henry <andrew@bywatersolutions.com> --- (In reply to Owen Leonard from comment #5)

Created attachment 189959 [details] Screenshot of alternative message placement

We already display a lot of alerts above the checkout form. I'm worried it is inconsistent to put this one below the barcode input. See the attached image for an alternative.

Does that make it more confusing?

Owen's suggested message placement/formatting does seem more broadly consistent with other alerts. -- You are receiving this mail because: You are watching all bug changes.

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=41282 Cheryl <clackman@fargolibrary.org> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |clackman@fargolibrary.org -- You are receiving this mail because: You are watching all bug changes.

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=41282 --- Comment #9 from Cheryl <clackman@fargolibrary.org> --- (In reply to Benjamin Daeuber from comment #8)

Another option is to put the cancelled hold into the holds over tab or holds requesting cancellation tab on waitingreserves.pl. The most common scenario here seems to be someone checking out an title that's waiting for them at a different branch than the item that's currently on the hold shelf. In that scenario, a message to staff isn't as useful because they will then need to remember to call someone. Getting it into waitingreserves makes sure someone catches it regardless of what branch the item is waiting at.

Yes please, "*put the cancelled hold into the holds over tab or holds requesting cancellation tab on waitingreserves.pl.*" we would like to do this. An alert is not actionable in the moment and we need something else *besides* the alert so we can do the thing. -- You are receiving this mail because: You are watching all bug changes.

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=41282 Michelle Spinney <mspinney@clamsnet.org> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |mspinney@clamsnet.org -- You are receiving this mail because: You are watching all bug changes.

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=41282 Brendan Lawlor <blawlor@clamsnet.org> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |blawlor@clamsnet.org -- You are receiving this mail because: You are watching all bug changes.

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=41282 Nick Clemens (kidclamp) <nick@bywatersolutions.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|In Discussion |Needs Signoff -- You are receiving this mail because: You are watching all bug changes.

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=41282 --- Comment #11 from Nick Clemens (kidclamp) <nick@bywatersolutions.com> --- Created attachment 201292 --> https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=201292&action=edit Bug 41282: Alert staff when patron's hold is filled at checkout When an item is checked out and the patron has a hold on the biblio we will fill thart hold with the item in hand Sometimes the hold this item fills has another copy that is already in transit or waiting on the shelf. We need to alert staff when this happens This patch adds a return of the hold from MoveReserve and adds an object message to the issue that is passed to the template If the hold was waiting or in transit we additionally pass a message in the hold that is returned To test: 1 - Place a biblio level hold for a patron 2 - Check an item from the biblio in and confirm the hold 3 - Check out a different item from the biblio to the patron 4 - Note the hold is filled, but there is no notice 5 - Apply the patch 6 - Repeat 1-3, note there is now a notice that a waiting hold was filled 7 - Place another hold for the patron for delivery at current branch 8 - Check the item in at a different branch and confirm transfer 9 - Switch back to first branch and check a different item from the biblio out to the patron 10 - Confirm the hold is filled and you are notified that a hold in transit was filled -- You are receiving this mail because: You are watching all bug changes.

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=41282 Anneli Österman <anneli.osterman@koha-suomi.fi> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |anneli.osterman@koha-suomi. | |fi --- Comment #13 from Anneli Österman <anneli.osterman@koha-suomi.fi> --- I tested this in a sandbox and here are couple of notes: 1. When you check out item that fills a hold under transfer you get a notice like this: "This item filled a hold that had another item in-transit to this patron from Centerville." Could you also add where the item was going to? It might already be almost there and it would help to know where it was going and possibly inform that library. (And maybe "in transit" without the hyphen?) 2. When I applied the patch it added an empty blue alert box to the circulation.pl page even when there is nothing to alert. See attachment b41282-alertbox.png -- You are receiving this mail because: You are watching all bug changes.